Radian6 Engagement Console
The social channel is like a constantly ringing phone with customers on the other end.
The social phone gets it’s answering machine.
Radian6, a world leader in social media monitoring, engaged Teknision to extend their existing aggregation platform by enabling real-time responding. The result is the Radian6 Engagement Console, a desktop application that enables team-based collaborative social engagement. The Engagement Console combines Radian6 monitoring feeds with social media platforms such as Facebook and Twitter to allow organizations to monitor and engage directly with the social web. A real-time communication layer allows engagement teams to coordinate responses, and deep connection with the Radian6 service provides powerful analytics directly to the frontline engagement team.
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